Timer doesn't work

Hi everyone, does anyone have problems with the timer when you play a movie? I have this issue, the movie is going but the timer says 0:00:00, then suddenly the movie stops and the timer jump to the minute the movie is in but it stops again and the movie continue, this happens also with the subtitles and in some point the movie stops and nothing works.

I hope someone can help me with this issue, I already uninstall and reinstall many times, delete cache and restore the config but the issue continues.

Can you try to open the movie in VLC or another player to see if you get the same results?

Oh, I didn’t… But How can I do that?